Returns & Exchanges
Elosa has a 14-day. This means you have 14 days after receiving your product(s) to request a return.
To be eligible for a return, your product(s) must be in the same condition that you received it, unused and in its original packaging. You’ll also need your order number or confirmation email. Kindly note that if a return is accepted, shipping costs are non-refundable, you will only receive a refund for the product price minus the original shipping costs. We do not offer refunds on our coconut wax snap bars.
To start a return, you can contact us at email@example.com. Please also note, when returning your product(s), shipping costs are your responsibility.
Note custom and wholesale orders are non refundable. You may receive a replacement of y our order or store credit.
We have no problem replacing products that were damaged during transit. If your order is damaged please email firstname.lastname@example.org