Wholesale Terms
I appreciate your interest in my products. I want to ensure a smooth, easy and beneficial experience and relationship with potential retailers so I ask stockists to agree to the terms and condition.
Registration
I manually read and approve all wholesale inquiries. Once approved, you'll be able to login and shop our wholesale catalog through your account where you can place, manage & track orders. If declined, you may still shop our store but not wholesale prices. Please allow up to 72 business hours for a response to your wholesale inquiry.
MOQ + Lead Time
| Order | MOQ | Location |
|---|---|---|
| Initial Order | $200 | Canada + US |
| Reorder | $200 | Canada + US |
| --- | -- | -- |
|
Product (when not in stock) |
Lead Time | |
| Candles, Wax Melts, Room Sprays, Skin Products, Hair Products, Decorative Pieces | Up to 7 business days | |
| Soap Bars | 4 - 6 weeks |
Lead Time
Please note, lead time stated above is for when products are not in stock. When a product is not in stock, it will state so on product page. When a product is in stock, wholesale orders are processed and shipped within 1-3 business days. Rest assured, I work very hard to keep inventory as we generate a decent amount of orders on a regular basis.
Shipping
Shipping is calculated at checkout and is based on the size of order and location of delivery. The customer is responsible for all shipping and any duty costs. For orders placed outside of our website (such as an order I manually draft for you), shipping is calculated and included in invoice that’ll be sent to you via email for payment. We use Canada Post and/or UPS for wholesale orders.
Please allow up to 48 hours for tracking information to update. On many occasions, your package may be in transit with information on tracking being delayed.
Elosa has no control over package once in transit or delays due to customs. Elosa is not responsible for lost or stolen packages due to invalid or incorrect address.
Payment
All major credit cards, Visa Debit, Apple Pay and Google pay is accepted for payment. You will be charged in CAD (Canadian) currency and for US customers will be converted by your bank at the appropriate rate at the time of placing your order. Payment is due at the time you place your order online. Your payment is processed through our payment processor on our website (Shopify). A confirmation email will be sent for all orders via email.
Note, you can change currency on our website by going to the menu.
As required by law, charges are taxed on all orders including wholesale orders. Canadian retailers are charged taxes on wholesale orders. For US customers, to be exempt, provide sales tax ID/resellers ID when registering for a wholesale account.
Buy Now, Pay Later- We now offer the option to pay for your order in 4 interest-free payment installments. This means you will only pay a fraction of your order upfront and the remaining will be split amongst 4 payments, with 2 weeks in between each repayment due date. You will need to select “Sezzle” at checkout to pay for your order in installments.
Reselling + Display
You may sell our products in your brick & mortar shop, online store, spa, hotel, boutique or subscription/gift boxes. You may not sell our products on third party platforms such as Etsy, Walmart, Amazon and eBay. All of our products must be displayed and sold in their original packaging. Bundles or sets can not be sold individually or taken apart. We would be happy to provide stockists with product photography to use on your socials or website. Please email wholesale@elosa.ca for a selection of product photos. Alternatively, you're free to take photo's from our product pages. I provide MSRP that'll be available to view once you log into your wholesale account, and ask you follow these guidelines unless otherwise has been agreed.
When using our products in your photo’s or our product photography on social media, we would appreciate if you tagged and/or mentioned our account, although this is not required.
Refunds, Returns + Cancellations
We do not accept returns or exchanges and wholesale orders are final. For damages, please email wholesale@elosa.ca within 7 business days of delivery, with photo's of the damages, order number and the product names of all products damaged so we can either issue a credit or replacement immediately. Orders can be cancelled up to 48 hours after order has been placed, otherwise a 20% restocking fee may apply. Orders can't be cancelled once it has shipped.
Natural made products
Due to the use of natural ingredients in our products and being hand made, there may be slight variations from batch to batch. This does not affect the product.
What to expect:
With all the basics and important topics covered, the decision is now up to you. We love to partner with other businesses who align with our ethos and practices.
Below you may begin the registration process of your wholesale account. If your account is approved, you’ll be sent an email to set up your password and then you can begin to shop right away.
You may browse our website through your wholesale account as usual or navigate to “Quick Form” to quickly pull up our catalog for you to browse a list and add products to your cart. You can place your order anytime at your own convenience.
Once you place your order, a confirmation email will be sent to you to confirm that your order has been received.
Once your order ships, a seperate email with your order details and tracking number will be sent to you.
Application:
Ready to stock ELOSA? Let’s do this! Please visit our wholesale registration form to apply for a wholesale account to shop and place your orders.
Register for wholesale
You may begin shopping as soon as your account has been approved!